Symptom

Handheld displays Honeywell: Launching OS and does not boot

Cause

Unknown cause, but we suspect hardware failure

Resolution

In most cases, the handheld must be replaced. See below for instructions

Troubleshooting

Occasionally these steps get it working again

1. Remove the battery
2. Press and hold the orange power button
3. Insert the battery
4. Power on the handheld

If it gets stuck at the same screen (Launching OS), the handheld must be replaced

Replacement

1. Contact your manager for a spare handheld
2. If you are the manager and do not have a spare handheld, contact IT for a replacement

Additional Info

• No, your data is not lost
• The data is on the MicroSD card under the battery, and can be recovered in a computer or in another handheld