The servicing info, inventory info, etc., is stored on a MicroSD storage card under the battery of the handheld.
This card can be moved from a broken handheld into a working handheld to transfer completed servicings, etc.
The card also sometimes is knocked loose from its slot in a HH and needs to be re-seated into its place.
DO NOT LEAVE A CARD IN THE WRONG HANDHELD LONG TERM.
How to remove the card:
Direct Link to video:
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