Symptom
Scanning a book displays an error message stating "Invalid length. Expecting 16 digits, got 13."
Cause
A scanning setting has changed, usually after a clean boot or a dead battery. From what we can tell, there's no logical explanation why it changed.
Resolution
Scan this barcode to correct the setting.
You can scan from anywhere. You don't need to go to a particular place to scan. Just scan it.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article